Our shipping
and return policies
When will I receive my order?
It takes us between 2 and 5 working days to process your order, as we print the garment for you, once it has been ordered. After this time we will send it to you. To this you will have to add the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 working days
● Europe: 3-7 working days
● Australia: 2-14 working days
● Japan: 4-8 working days
● International: 10-20 working days
Where is my order shipped from?
We work with a print-on-demand company with management centers spread all over the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly from country to country, so we recommend that you speak with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet, what do I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order at your local post office.
● Ask your neighbors in case the carrier would have left them your package.
Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or wherever you will be. If the address is correct and the package is not at the post office or with your neighbors, please contact us at info@halconperegrino.com with your order number. If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the cost.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at info@halconperegrino.com.
I received a wrong or damaged product, what do I do?
We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us within 7 days of delivery at info@halconperegrino.com with detailed, quality photos of your damaged product, your order number and any other details you have about the order. We will get back to you with a solution as soon as possible!
What is our return policy?
We do not offer returns or exchanges, but if something should happen with your order, please contact us at info@halconperegrino.com.
Do you offer refunds?
We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at info@halconperegrino.com, within 7 days from the time of delivery with photos of your item and we will find a solution.
Can I exchange an item for a different size or color?
At this time we do not offer exchanges. If you are not sure which size will fit you best, please check our size guides in the product descriptions before purchasing.
It is not a common case, but it may happen that there is an error in the labeling of a product. If this is the case, please contact us at info@halconperegrino.com within one week of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.
How are orders placed?
We work with print on demand, with production and logistics centers located all over the world. Your order is printed and shipped from the center closest to your address.
The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr
The Seller is neither obliged nor willing to attend a dispute resolution procedure before an alternative dispute resolution entity.